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SOLARIGON
PRIVACY STATEMENT

DATA PROTECTION AND CUSTOMER REGISTER

1. REGISTER AND CONTACT PERSON


Solarigo Group (hereinafter Solarigo Group or Solarigo)

The group includes the following companies:

  • Solarigo Oy (2753885-5)

  • Solarigo Systems Oy (2702133-8)

  • Nurmon Aurinko Oy (2765911-2)


Address: Autokeskustie 16, 33960 Pirkkala
Contact person for registry matters: Ville Vairinen, tel. +358 50 486 8662

 


2. CONTACTS

To exercise his rights, the registered person can always contact Solarigo through Ville Vairinen.

Phone: +358 50 486 8662
Email: ville.vairinen@solarigo.fi
Address: Autokeskustie 16, 33960 Pirkkala

The registrant should be prepared to prove his identity in a reliable way. Solarigo implements the customer's request no later than one month after receiving the request and identifying the requester, unless there is a special reason to extend the response time.

 

3. REGISTER'S NAME

Solarigo Group's customer register. The registrants of the register are Solarigo group customers and potential customers.
A potential customer typically arises when a person expresses their interest in Solarigo's services at customer events, digital services or other personal encounters.

4. PURPOSE OF USE OF PERSONAL DATA

As the data controller of Solarigo or the personal data processors authorized by its contracts, use the personal data of customers and potential customers in accordance with data protection legislation for the following purposes:

  • Customer relationship management and development

  • Offering, delivery, development and production of products and services

  • Payment, payment control and collection

  • Marketing and distance sales of the registrar's products and services

  • Development of the registrar's business and customer service

  • Segmentation and profiling made for the purposes mentioned above


The processing of personal data is based on the grounds in accordance with the currently valid data protection legislation, such as:

  • The contractual relationship between the registrant and Solarigo.

  • Solarigo's legitimate interest, e.g. when Solarigo uses the registered person's data for marketing its products and services or processes the data internally within the Solarigo Group or with a third party involved in the production of the service.

  • The consent of the registrant, when the registrant has given his consent to electronic marketing or other consent separately requested by Solarigo.​

  • In addition, Solarigo's processing of personal data is based on other mandatory, statutory obligations.

 


5. REGISTER CONTENTS

Customer information:

  • Name

  • Personal identification number or business ID

  • Customer number

  • Contact information (address, phone and email)

  • Possible contacts or representatives

  • Other information obtained with the consent of the customer or potential customer, which is necessary for the implementation of the agreed service

  • Electronic direct marketing permits and marketing bans


Information about the destination:

  • Address information

  • Purpose of the object

  • Dependence of heating on electricity

  • Energy consumption forecast

  • Possible area and height data

  • Small production equipment data

  • Subscription information


Contract information:

  • Object of the contract

  • Duration

  • Contract prices

  • Billing address

  • Possible representative information


Measurement data:

  • Energy consumption

  • Energy production

  • Energy quality


Billing information:

  • Basics of invoicing

  • Information about payments and payment behavior

  • Bank details


Details of service events:

  • Event time

  • The cause of the event

  • Service experiences


Information observed about the use of the services:

  • Services used

  • Commissioned publications

  • Cookies

  • Downloads of materials from the online service

  • Page browsing information

  • Browser type and operating system

  • Type of device, such as a computer or mobile device

  • Ip address

  • Time and duration of the session

  • Time, frequency and duration of the visit


Information derived from the use of the services:

  • With the help of analytics, the observed use of the service and/or the information provided by the customer can be used to derive, for example, the customer's possible interests or to segment the customer into a certain target group.


Acquired information:

  • External data sources may be used to update and enrich the above-mentioned information, which are described in more detail below in the section on statutory data sources.



6. REGULAR INFORMATION SOURCES

 

Information about customers is obtained from customers, e.g. in connection with requests for offers, orders, inquiries, contracts and other contacts, as well as the information that is or will be saved from the use of the customer's products or services.

Information on potential customers can be obtained from e.g. in connection with contests, raffles and telephone sales. Information is also collected with the help of cookies and similar technologies in accordance with the procedures allowed by the regulations in force at any given time. The use of cookies is described in the cookie clause of the terms of use of each digital service.

All customer contacts can be saved. The recordings are used for verifying contacts, processing complaints and developing customer service.

Personal data can also be collected, stored and updated, for example, from the register of the Population Register Center, Suomen Asiakastieto Oy and other registrars offering address, update and other similar services.


7. REGULAR DISCLOSURES OF INFORMATION

The registrant's data will not be disclosed outside of recipients acting on behalf of Solarigo or third parties participating in the production of the service package without the express consent of the data subject.

Information is disclosed to the authorities in cases required by law, such as e.g. investigating and preventing abuses.

8. DATA STORAGE

The registrant's data will only be stored as long as necessary to fulfill the needs defined in section 4. Material in manual form is stored in offices used by Solarigo, which are locked and monitored.

 


9. DATA TRANSFER OUTSIDE THE EU OR EEA

Personal data is transferred outside the European Union or the European Economic Area only in accordance with data protection legislation, for example using model contract clauses approved by the European Commission.

 


10. REGISTRY PROTECTION PRINCIPLES

Register data is protected with personal usernames and passwords. Only authorized and defined users can process and maintain the data.

 


11. RIGHTS OF THE REGISTRANT


​11.1 The right to access and inspect information

The registered person has the right to receive a copy in paper or commonly used electronic form and to check his own information described in this statement. The information can be obtained according to the contact information given in section 2.

11.2 The right to correct data and limit processing

The registrant has the right to correct the data by submitting incomplete or incorrect data with explanations in accordance with the contact information stated in section 2. The registered person also has the right to limit the processing when requesting it, until the information is updated.

11.3 Right to data transfer

The registrant has the right to transfer the data he/she has provided to another system. In the energy market, services always require the conclusion of a contract, in connection with which the necessary information is created in the new system. The transfer request can be submitted according to the contact information stated in section 2.

11.4 Right to delete data

The registered person has the right to request the deletion of his data. A deletion request can be submitted according to the contact information described in section 2.

11.5 The right to object to automatic decision-making, including profiling

In digital service channels, it is possible that, based on the data provided by the registered person, the eligibility for a contract is automatically checked, for example. When using automatic processing and reasoning according to it, the registered person has the right to object to it, if the procedure is not necessary for the conclusion or execution of the contract. In such cases, the registered person will be informed of alternative ways to proceed in handling his case through other channels.

11.6 The right to withdraw consent

The registered person has the right to give his consent to electronic marketing and to deny it at any time.

11.7 The right to file a complaint with the supervisory authority

If the registered person considers that his data has been processed in violation of the data protection statement and the legislation in force at any given time, he has the right to complain to the supervisory authority.

Contact information of the data protection authority


Visiting address: Ratapihantie 9 (6th floor), 00520 Helsinki
Postal address: PL800, 00521 Helsinki
Gear: 029 566 6700
E-mail: tietosuoja@om.fi

Updated on April 6, 2023

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